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To assign our correspondence and the forms we receive from you to your specific account, we will often require that you provide your “client ID”.
It is the combination of numbers and characters we sent you via email when you signed up for this service. Your client ID starts with the characters ‘SP‘.
Please have a look in your spam email folder for our welcome email. If you can’t find it there, please contact us via the support link in the menu above.
It is important that the posts, brochures and newsletters we design for you visually match your existing communication material.
That is why we require that you send us your corporate identity (also called “CI” or “brand idendity”) as soon as possible, via the Submit Content button in the menu above.
What we’ll need:
Your logo and business name will be enough for us to begin. We can use them to suggest a colour palette and fonts to use.
We recommend however that down the line, you develop a full brand identity.
Absolutely. Simply use the form on the brand identity submission page like before. In the “additional information” field, please let us know that it is for an identity update.
Once every year, at no extra cost. If you wish to update it more than once a year, you can do so for an extra R500/year.
To publish posts and run promotions on your behalf, we will need some level of access to your social accounts.
This is how to grant us access on various platforms:
Page settings in the bottom left.
to select the ‘Editor’ role from the drop-down menu.To add us as admins to your Linkedin page, follow the instruction on this page.
During the process, please search for “Moody and Smith Digital” when prompted.
Or, you can watch the video below for instructions.
Our business ID on Pinterest is: XXX
To add us as a partner:
Yes. Simply describe your issue on the support page (link in menu) and request phone assistance. One of our social media managers will be in touch with you as soon as possible.
Please be advised that due to personnel size, this would not be the fastest option. We recommend that you give the access granting process another try before requesting a call.
We use a content submission form to receive the content you would like us to post.
You can access it via the “submit content” link in the menu above. Examples of content to submit include:
You can request that we shoot professional photos and videos of the properties in your portfolio, for use in your promotional materials, emails and on social media.
Please fill our content capturing request form to request a photoshoot.
Photos of your property, videos of your property and 3D Matterport of your property.
In the content capturing booking form, you will have the opportunity to specify which property you’d like us to shoot, as well as specify a preferred photoshoot day and contact person.
Then, our team will be in touch to finalise the appointment date and time, as well as send you the identity of the photographer you will see on the day.
On the appointment day, our photographer will contact you prior to and/or on arrival. The photoshoot will happen in your presence.
Finally, your photos/videos will be edited and made available to you after the appointement.
Please note:
If you do not provide information for the custom posts for any given day, you will forfeit your custom posts for that day. Standard posts will still go through.
We recommend that you submit the content for your custom posts anytime between a month to 48hrs in advance.
Given that our posting process includes multiple steps plus scheduling, we cannot guarantee same-day publishing.
We recommend that you handle same-day, urgent posts internally.
Please submit your requests at most 48hrs prior to the day of publishing/posting.
To help your content feel visually consistent, we will often use a set of custom graphic templates. By custom, we mean that these templates will follow your agency’s brand identity.
We will email you your set of graphic templates for approval before we can begin posting on your page. Your approval will mark the last stage before posting can begin.
We will email them to you within a week of submitting your brand identity.
If you still haven’t received yours after a week, please check your spam email folder. If they aren’t there, contact us via the support page.
Your account will be fully active after the following has occured:
Please review the FAQ provided accross this page. Alternatively, please contact us via the support page.
