Community Management
64% of People Are Willing to Pay More For a Brand They Connect With
We can engage with your social audience 24/7 to drastically increase affinity towards your brand and improve purchase intent
Instead of followers,
we'll help you build superfans.
Superfans go above and beyond for you. They buy from, support and advocate for your brand because they feel heard, seen and reflected in the way you do business.
Become top of mind for purchase decisions
Be seen as responsive to your audience
Acquire customers that champion your brand
Increase your authority within your industry
Your own 24/7 Social Media Customer Service, at scale
Informed responses to your customers, wherever they show up, with minimal friction or wait time.
How we do it:
- Comment Detection Technology so we can respond promptly
- Brand Tone Guides to speak the way you do
- Response Banks for brand and service consistency
- Escalation Frameworks to involve you only when needed
- 24/7 Availability to work around your audience's lifestyles
- We Respond in All South African Languages
- Our empathetic team members engage humanely with your audience
CASE STUDY: PRIVATE PROPERTY
142K messages
+ 180K comments
= fresh opportunities.
In 12 months, we've made Private Property's online audience develop a deeper connection with the brand across all their social media channels.
In the process, we've acquired enough insight to help the business increase and develop additional sources of income.
become unstoppable
Benefits of our community management
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Coach around the world
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People's life affected
Get more referrals
Through positive customer experience.
Protect your reputation
By addressing negative feedback early.
Optimise your offers
Through feedback aggregation.
Manage crisis early
With 24/7 comments monitoring.
Turn complainers into fans
Via “embrace and pivot” resolution approaches
Be seen as “the experts”
With prompt, informed responses.
Increase purchase intent
By positioning your solutions as the best fit.
Enhance customer affinity
Through empathetic conversations.
Reduce purchase objections
By anticipating & addressing customer concerns.
